← Award Trip Desk

Privacy policy

Last updated October 21, 2026.

What we keep

Your email address, used to sign you in, and your wallet (the cards, programs, status levels, point balances, home airport and name you choose to enter). We never ask for or store passwords to other sites, card numbers or bank details.

Where it's kept

Sign-in and your wallet are stored with Google Firebase, in an account only you can read. A copy of your wallet is also kept on your device.

seats.aero connection

If you choose to connect seats.aero, seats.aero gives your device a private access key. It is kept only on your device and is used only to search award seats when you ask. Search results are shown and not saved. You can tap Disconnect at any time, and you can also remove access in your seats.aero account settings. We never see your seats.aero password. Live seat data is provided by seats.aero.

Searches and maps

Hotel and map searches go to OpenStreetMap. Your location is used only on your device to pick the nearest airport, and only if you allow it.

We don't sell your data

We don't sell or share your information with advertisers.

Delete your data

Sign out and clear your wallet in the app, or contact us and we'll delete your account.

Contact

Questions or support: use the Get expert help form on the site.